Accessibility
- Install lightweight or automatic doors if possible. If doors are glass they should be clearly marked.
- Make sure exterior doors, interior doors, halls, and aisles are wide enough to accommodate a wheelchair.
- Aisles should be kept clear and wide enough to accommodate a wheelchair.
- Ensure that some seating areas can accommodate a wheelchair.
- Install a ramp if possible.
- Provide resting or seating areas near entrances, if possible. When creating seating areas, assure that at least some seats/benches have arms to assist with standing from the seated position.
Restrooms
- Provide publicly accessible bathrooms if possible. Include at least one bathroom that is wheelchair-accessible, including wide stall and sink/hand dryer at proper height.
- Consider having a gender neutral bathroom large enough to accommodate an individual and a caregiver, this benefits older adults and families.
Safety
- Clearly mark stairs, inclines, any changes in floor elevation, or obstacles
- Lighting in stairways should be bright and uniform
- Keep the entire width of sidewalk in front of your business free of leaves, snow or other debris; clearing only a single pathway is not enough for a wheelchair/walker, and companion providing assistance
- Floors should be non-slip and kept clean and dry
- Remove throw rugs or other items that might pose tripping hazards
- Clean up spills or puddles immediately to prevent slipping
- Handrails should be installed where needed
Signage
- Signage should be kept consistent in design so it’s easy to identify
- Keep information simple, essential, and clear
- Use simple, large lettering and universal symbols (e.g., bathroom men/women symbol), avoid abstract images
- Clear color contrast between text and background, avoid using similar colors on text and background as they can blend together when viewed.
- Hang signs at eye level when possible and make sure they are well lit
- Create a contrast between signs and the surfaces to which they are mounted so they are easily recognized as a sign
- If possible, affix signs to the doors they refer to rather than adjacent surfaces
Products
- Place products within reach on shelves or offer help reaching items.
- Keep aisles clear as much as possible during restocking.