Install lightweight or automatic doors if possible. If doors are glass they should be clearly marked.
Make sure exterior doors, interior doors, halls, and aisles are wide enough to accommodate a wheelchair.
Aisles should be kept clear and wide enough to accommodate a wheelchair.
Ensure that some seating areas can accommodate a wheelchair.
Install a ramp if possible.
Provide resting or seating areas near entrances, if possible. When creating seating areas, assure that at least some seats/benches have arms to assist with standing from the seated position.
Provide publicly accessible bathrooms if possible. Include at least one bathroom that is wheelchair-accessible, including wide stall and sink/hand dryer at proper height.
Consider having a gender neutral bathroom large enough to accommodate an individual and a caregiver, this benefits older adults and families.
Clearly mark stairs, inclines, any changes in floor elevation, or obstacles
Lighting in stairways should be bright and uniform
Keep the entire width of sidewalk in front of your business free of leaves, snow or other debris; clearing only a single pathway is not enough for a wheelchair/walker, and companion providing assistance
Floors should be non-slip and kept clean and dry
Remove throw rugs or other items that might pose tripping hazards
Clean up spills or puddles immediately to prevent slipping
Handrails should be installed where needed
Signage should be kept consistent in design so it’s easy to identify
Keep information simple, essential, and clear
Use simple, large lettering and universal symbols (e.g., bathroom men/women symbol), avoid abstract images
Clear color contrast between text and background, avoid using similar colors on text and background as they can blend together when viewed.
Hang signs at eye level when possible and make sure they are well lit
Create a contrast between signs and the surfaces to which they are mounted so they are easily recognized as a sign
If possible, affix signs to the doors they refer to rather than adjacent surfaces
Place products within reach on shelves or offer help reaching items.
Keep aisles clear as much as possible during restocking.